LEGAL

Terms & Conditions

These terms apply to all purchases from DAK. DAK operates under two trading entities.

DAK COFFEE ROASTERS BV operates the online shop, roastery and wholesale: Nieuwendammerdijk 526M-3, 1023 BX Amsterdam, KvK 92174973, VAT NL865917292B01. Online orders placed via dakcoffeeroasters.com are sold by this entity.

DAK SHOWROOM BV operates the showroom, retail and hospitality at Bellamyplein: Bellamyplein 16H, 1053 AS Amsterdam, KvK 94853479, VAT NL866914134B01. Purchases made in person at the showroom are sold by this entity. They are not distance purchases, so the right of withdrawal in article (06) does not apply to them.

References to “we”, “us” and “DAK” mean DAK COFFEE ROASTERS BV unless otherwise stated. “Consumer” means an individual acting for purposes outside a trade or profession. “Customer” means the person or business with whom DAK has entered into an agreement. If you are a consumer, Part A applies to you. If you are buying in the course of a trade, business or profession, Part B applies to you instead.

You can reach us at support@dakcoffeeroasters.com.

PART A: CONSUMER TERMS

Part A applies where you buy as a consumer, meaning an individual acting for purposes outside a trade or profession.

These terms apply to every offer we make and every distance contract we conclude with a consumer. We make them available before you place your order, in a form you can save and print, and we send a copy with your order confirmation.

The version in force at the moment you place your order governs that order. We may change these terms for future orders.

Nothing in these terms limits your mandatory rights under Dutch or EU consumer law. Where a clause conflicts with those rights, the law applies and the remaining terms stay in force.

A contract of sale is formed when we send your order confirmation.

We may refuse or cancel an order, including where the price or product information was incorrect, where stock is unavailable, where we suspect fraud, or where we suspect the order is intended for resale. If we cancel your order, we refund any payment in full within 14 days.

Prices are shown in euros, US dollars and pounds sterling, and include VAT where applicable. Shipping costs are shown at checkout before you pay.

Payment is taken in full when you place your order, using one of the payment methods available at checkout.

A price stated in an offer is not increased during the validity of that offer, except to reflect a change in statutory VAT rates.

For deliveries outside the European Union, import duties, customs clearance fees and local sales tax may be charged on arrival by the carrier or the customs authority. Our Shipping and Delivery page states, per destination, whether we ship duty paid. Where a destination is not shipped duty paid, these charges are payable by you and are not included in the price shown at checkout.

Delivery is governed by our Shipping and Delivery page, which forms part of these terms. We ship with DHL and GLS.

We deliver to the address you provide at checkout. Risk of loss and damage passes to you when you, or a third party you designated other than the carrier, take physical possession of the goods.

We deliver within the period stated at checkout and in any case no later than 30 days after the contract is formed. If we fail to deliver within that period, you may ask us to deliver within an additional reasonable period, and if we fail to do so you may dissolve the contract and we refund everything you paid without delay.

If part of your order is delayed or unavailable we may split the delivery. We will tell you by email and you will not be charged extra shipping.

If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery or a refund. Where the parcel was returned because you gave an incorrect address or did not collect it, we may charge the cost of a second delivery attempt.

As a consumer you have 14 days to withdraw from a distance purchase without giving a reason. The period starts the day after you receive the last item in the order.

To withdraw, tell us before the period expires by emailing support@dakcoffeeroasters.com. You may use the model withdrawal form linked from this page, but you do not have to. Refusing the parcel or leaving it uncollected does not count as withdrawal on its own.

When the right does not apply. The right of withdrawal is excluded for:

• sealed coffee, tea and other food where the seal has been broken after delivery, because these goods are not suitable for return for reasons of health protection and hygiene
• goods liable to deteriorate or expire quickly
• goods made to your specification or clearly personalised, including custom roast profiles and personalised packaging
• sealed hygiene products where the seal has been broken after delivery
• catering and event tickets for a specified date
• newspapers and magazines, other than subscriptions

A sealed, unopened bag of coffee can be returned within the withdrawal period. We state on each product page whether the right of withdrawal applies before you order.

Cancelling before dispatch. You may cancel any order free of charge before it has been dispatched. Email support@dakcoffeeroasters.com and we will cancel and refund in full.

Return the goods within 14 days of telling us you are withdrawing. You bear the direct cost of returning them. Our Returns page sets out the practical process.

During the withdrawal period, handle the goods only as much as you would in a shop to establish their nature, characteristics and functioning. You are liable for any reduction in value beyond that.

We refund all payments received from you, including the standard delivery cost of the original shipment, within 14 days of receiving your withdrawal notice. Where you chose a more expensive delivery method than our cheapest standard option, we refund the standard cost only. We may withhold the refund until we receive the goods back or you show proof of return, whichever is earlier. We refund using the same payment method you used, at no charge to you.

We must deliver goods that conform to the contract: goods of the description, quality and quantity you are entitled to expect, fit for their normal purpose, and matching the information on the product page.

If the goods do not conform, you are entitled under Dutch law to repair or replacement, and if that is impossible, disproportionate or not done within a reasonable time, to a price reduction or to dissolve the contract. This legal guarantee is free of charge and is not limited to a fixed period. Where a defect appears within one year of delivery, it is presumed to have existed at delivery unless we prove otherwise.

Coffee is a fresh product with a best-before date printed on each bag. Loss of aroma after the best-before date, or after a bag has been open for an extended period, is not a defect. Ordinary variation in flavour between harvests and roast batches is not a defect either.

Tell us about a defect within a reasonable time of discovering it by emailing support@dakcoffeeroasters.com. Where the complaint is justified we reimburse reasonable and documented return shipping costs.

Gift cards bought on dakcoffeeroasters.com are valid for five years from the date of purchase and can be used on any product in the online shop.

If a gift card covers more than the order total, the remaining balance stays on the card for a later purchase. Gift cards cannot be exchanged for cash. We cannot replace a lost or stolen gift card unless you can identify it from your order details.

Nothing in this article limits our liability for death or personal injury, for damage caused by intent or gross negligence on our part, for a defective product under the statutory product liability rules, or in any other case where Dutch law does not permit a limitation. Your rights under the legal guarantee in article (08) are not affected.

Subject to that, our liability is limited to direct damage and capped at the invoice amount of the order in question, and we are not liable for indirect or consequential damage such as lost profit, lost savings or damage claimed by third parties.

Claims are subject to the statutory limitation periods. You must notify us of a defect within a reasonable time of discovering it, in line with article 6:89 of the Dutch Civil Code.

We are not liable for a failure to perform caused by circumstances outside our control. This includes, but is not limited to, civil unrest, natural disasters, epidemics and associated government measures, supplier defaults, crop failure, power, internet or telecoms failures, strikes and other work stoppages, government measures, transport disruption and severe weather.

While a force majeure situation lasts, our obligations are suspended and we will keep you informed. If it lasts at least 30 calendar days, either party may terminate the agreement in writing, in whole or in part. We refund anything you have paid for goods we have not delivered.

You do not need an account to order, but if you create one you are responsible for keeping your details accurate and up to date, including your shipping address, email address and payment information, and for keeping your login credentials to yourself.

We may suspend or close an account that is used for fraudulent orders or for purchases intended for resale.

Products bought through our retail webshop are for your own use and may not be bought for resale. We may cancel orders where we suspect they are intended for resale. Businesses buying for resale order under Part B.

The DAK name and logo, our packaging design, artwork, photography, product descriptions and website content belong to DAK Coffee Roasters BV or its licensors. Buying a product does not transfer any right in them. You may not use them commercially without our written permission.

We process your personal data as described in our Privacy Policy, which forms part of the information we give you before you order. Payment data is handled by our payment providers and is not stored by us.

Product descriptions and images are truthful and as accurate as we can make them, and any obvious error in an offer does not bind us. Colours may look slightly different on your screen.

Coffee is an agricultural product. Sensory descriptions reflect our own tasting and are an indication rather than a guarantee.

Our website may occasionally contain typographical errors or inaccuracies in descriptions, prices, promotions, shipping charges or availability. We may correct them and may cancel an affected order under article (03), in which case we refund in full.

If something is wrong with your order, email support@dakcoffeeroasters.com with a clear description. We confirm receipt and reply substantively within 14 days. If we need longer, we tell you within that period and say when you can expect a full answer.

We would rather resolve a complaint with you directly. If we cannot, you keep the right to go to court, and for a cross-border purchase within the EU you can ask the European Consumer Centre in your country for free assistance. The EU Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available.

These terms and any contract under them are governed by Dutch law. The 1980 UN Convention on Contracts for the International Sale of Goods does not apply.

If you live in another country, this choice of law does not deprive you of the protection of the mandatory consumer rules of the country where you habitually live.

Disputes are brought before the competent court in Amsterdam. As a consumer you may also bring a claim before the court of the country where you live, and we will only bring a claim against you before the court of the country where you live.

If a provision of these terms is void or unenforceable, it is replaced by a valid provision that comes as close as possible to its purpose, and the remaining provisions stay in force.

If we do not enforce a right under these terms, or delay in doing so, we do not waive it.

We may transfer our rights and obligations under a contract to another entity, provided this does not reduce your rights. You may transfer yours only with our written agreement.

These terms are published in English. Where we publish a translation and the two differ, the English version prevails, except where mandatory law in your country requires otherwise.

PART B: WHOLESALE TERMS

Part B applies where you buy in the course of a trade, business or profession. Part A does not apply to you.

Part B applies to every offer, order and delivery between DAK COFFEE ROASTERS BV, identified in article (01), and a customer acting in the course of a trade, business or profession.

“Products” means roasted and green coffee, tea, equipment, merchandise and any other goods or services we supply. Part B also applies to follow-up orders, to amendments and to any agreement that replaces or extends an earlier one, unless we agree otherwise in writing.

Part B applies to the exclusion of any purchase or other general terms of the customer. We expressly reject those terms, including where the customer refers to them in an order, a portal or a purchase order.

Where we and the customer have signed a separate supply agreement, that agreement prevails on any point it covers, and Part B governs everything else. A deviation from Part B binds us only if we have confirmed it in writing.

Wholesale supply requires an approved account. We may approve or refuse an application at our discretion and may ask for a KvK extract, a VAT number and trade references.

We may carry out a credit assessment before opening an account and at any time afterwards, and may set, reduce or withdraw a credit limit, or require payment in advance or security, where the customer’s financial position or payment history gives us reason to.

Wholesale prices, price lists and account terms are confidential and are for the customer’s own use.

The customer tells us without delay of a change of ownership, legal form, registered address, VAT number or billing contact.

An order becomes binding when we confirm it in writing, by email or through the wholesale ordering system.

We roast to order on a published weekly schedule. Orders received after the cut-off for a roast day are produced on the next one. Minimum order quantities and lead times are stated on the wholesale price list.

Green coffee lots are finite. If a coffee sells out before your order is produced, we will contact you and offer a comparable alternative or cancel that line and credit it. Substitution without your agreement does not happen.

An order confirmed by us may be cancelled or reduced by the customer only up to the cut-off for its roast day. After that the coffee is roasted to order and the order stands.

Prices are in euros and exclusive of VAT, excise where applicable, shipping, pallet and packaging charges, unless stated otherwise. We may change the price list with 30 days’ written notice. Orders already confirmed are supplied at the confirmed price.

Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date, without discount, set-off or suspension by the customer. New accounts are supplied against payment in advance until we agree credit terms.

If an invoice is not paid on the due date the customer is in default without further notice. From that date we may charge the statutory commercial interest under article 6:119a of the Dutch Civil Code, and the customer owes the extrajudicial collection costs under article 6:96 of the Dutch Civil Code, subject to the statutory minimum.

While any invoice is overdue, or where a credit limit is exceeded, we may suspend further deliveries and require payment in advance for pending orders, without being liable for the consequences of that suspension.

A complaint about a product does not entitle the customer to withhold payment of the undisputed part of an invoice.

Unless agreed otherwise in writing, deliveries within the Netherlands and the EU are made DAP at the address the customer gives, under Incoterms 2020. Deliveries outside the EU are made DAP unless the order confirmation states otherwise, so import duties, clearance fees and local taxes are for the customer’s account and the customer is the importer of record.

Risk passes to the customer on delivery at the agreed address. Where the customer or its carrier collects from us, risk passes on loading.

Delivery dates are indicative unless we have agreed a fixed date in writing and described it as such. Exceeding an indicative date does not by itself put us in default, does not entitle the customer to dissolve the agreement and does not give a right to compensation. Where a fixed date is missed, the customer must give us written notice and a reasonable period to perform before any remedy arises.

We may deliver in instalments and invoice each instalment separately.

The customer is responsible for confirming that the products may lawfully be imported and sold in the destination country, including labelling, language and food-contact requirements, and provides the information we need to complete export documentation.

The customer inspects each delivery on arrival for quantity, packaging condition, roast date and correspondence with the order confirmation.

Visible damage or shortage must be noted on the carrier’s proof of delivery and reported to us in writing within two working days of delivery. Any other complaint about a product must be reported in writing within five working days of the customer discovering it, and in any event within 30 days of delivery and before the best-before date.

A complaint identifies the invoice number, the roast date and the batch code, and describes the problem. The customer keeps the product concerned available for inspection and does not return it without our written agreement. Products returned without agreement are for the customer’s account and risk.

A complaint reported late lapses. Continued use, resale, grinding or repacking of a product after a defect is discovered is treated as acceptance of that product.

All products we deliver remain our property until the customer has paid in full everything it owes us under this and any other agreement, including interest, collection costs and damages.

Until title passes, the customer keeps the products separately and identifiably from its other stock, stores them in accordance with our instructions, insures them against the usual risks and does not pledge, encumber or give them as security to anyone.

The customer may use and resell the products in the normal course of its business. On our request the customer assigns to us its claims against its own buyers in respect of products still owned by us.

If the customer is in default, if we have reasonable grounds to fear it will be, or if it is granted suspension of payments or declared bankrupt, we may take back the products. The customer grants us and anyone we designate irrevocable access to its premises for that purpose. The costs of recovery are for the customer’s account, and we credit the recovered products at their value to us at the time of recovery, which may be less than the invoice value.

We warrant that at the moment of delivery the products conform to the specification we published or agreed for them, are produced under our food safety programme and carry a correct best-before date.

Coffee is an agricultural product. Sensory descriptions and cupping scores are our own assessment and are an indication, not a guarantee. Ordinary variation between harvests, lots and roast batches is not a defect, nor is a change in flavour resulting from the customer’s grinding, storage, water, equipment or brewing.

The warranty applies only where the products have been stored unopened, dry, out of direct sunlight and within the temperature range stated on the packaging, have not been repacked or relabelled, and are within the best-before date.

If a product does not conform, our obligation is, at our option, to replace it or to credit the invoice value of the affected quantity. That is the customer’s only remedy for non-conformity, and it does not extend to the customer’s costs of handling, disposal, downtime or lost sales.

Nothing in this article excludes our liability for damage caused by intent or deliberate recklessness on our part, for death or personal injury, or under the mandatory product liability rules.

Subject to that, our total liability for any event or series of connected events is limited to the amount invoiced for the delivery that gave rise to the claim, or, where no single delivery can be identified, to the amount invoiced to the customer in the three months before the event. Where our insurer pays out on the claim, our liability is limited to the amount paid out plus the deductible.

We are not liable for indirect or consequential loss, including lost profit, lost turnover, business interruption, loss of goodwill or reputation, wasted expenditure, recall or withdrawal costs, or claims made against the customer by third parties.

The customer indemnifies us against third-party claims arising from its own handling, storage, preparation, labelling, repacking or description of the products after delivery.

Every claim against us lapses 12 months after the event from which the liability arises, and in any event on the expiry of the period in article (25) where that is shorter.

Neither party is liable for a failure to perform caused by circumstances outside its control. For us this includes crop failure, harvest delay and quality rejection at origin, shipping and port disruption, customs or import restrictions, supplier default, civil unrest, natural disaster, epidemic and associated government measures, power, internet or telecoms failure, strikes and other work stoppages, and severe weather.

While the situation lasts, the affected obligations are suspended and the parties keep each other informed. Where supply is restricted, we allocate available coffee between accounts on a reasonable basis and are not liable for the effect of that allocation.

If the situation lasts at least 30 calendar days, either party may terminate the agreement in writing, in whole or in part, without liability other than settlement of what has already been delivered.

The DAK name, logo, packaging design, artwork, photography and product descriptions belong to us. We grant the customer a non-exclusive, non-transferable, revocable licence to use them for the sole purpose of marketing and selling the products it buys from us, in accordance with any brand guidelines we provide.

The customer does not alter our marks or packaging, does not register or apply for any mark, domain or handle that includes or resembles them, and does not present itself as an agent, distributor or partner of DAK unless we have agreed that in writing.

The customer may state that it serves DAK coffee. Any other use of our brand in advertising, on a menu board, on co-branded packaging or in a press announcement needs our prior written approval, which we will not withhold unreasonably.

The licence ends when the trading relationship ends. The customer then removes our marks from its premises, website and materials within 30 days, and may sell through remaining stock it has already bought.

Wholesale products are supplied for resale by the cup or in the customer’s own retail or online channel as agreed in the account terms.

The customer does not resell our products to third-party wholesalers or to online marketplaces, and does not repack, relabel, re-roast, blend or grind and resell them under another name, without our prior written approval.

The customer keeps the original packaging, roast date and lot information intact on any product it resells sealed.

Where the account terms name a territory, the customer sells within it. We may supply other customers in the same territory unless we have granted exclusivity in writing.

Where we lend, place or provide equipment, it stays our property throughout. The customer uses it only for our products unless we agree otherwise, keeps it in good condition, insures it, does not move or modify it without telling us, and gives us reasonable access for servicing.

Risk of loss or damage to loaned equipment is with the customer from delivery. The customer returns it in working order, fair wear and tear excepted, when the trading relationship ends, and bears the cost of repair or replacement where it does not.

Any conditions attached to a placement, such as a minimum volume over a period, are set out in the account terms.

We supply the products in accordance with applicable EU food law and the deforestation, labelling and packaging rules that apply to us as the roaster placing them on the market. On request we provide the product specification, allergen and labelling information, and the due diligence reference our supply chain documentation carries.

The customer complies with the food safety, hygiene, labelling, allergen and information rules that apply to its own business, and keeps records that allow it to identify to whom it supplied a product, one step forward and one step back.

If we notify a withdrawal or recall, the customer stops selling the affected batch immediately, tells us what stock it holds within 24 hours, and follows our reasonable instructions on quarantine, return or destruction. We reimburse the customer the invoice value of the affected stock and the reasonable direct cost of complying. The customer does not announce a recall of our products publicly without consulting us first, unless an authority requires it to.

Each party keeps confidential the non-public information it receives from the other, including price lists, account terms, volumes, supplier and producer relationships, roast profiles and green coffee contracts, and uses it only for the purpose of the trading relationship.

This does not apply to information that is public without a breach, was already lawfully held, or must be disclosed by law or by an authority. It continues for three years after the relationship ends.

Unless the account terms say otherwise, the trading relationship runs for an indefinite period and either party may end it by giving 30 days’ written notice. Orders already confirmed are still delivered and paid for.

We may suspend deliveries or terminate the relationship with immediate effect, in writing and without liability, if the customer is in default on payment after a written reminder, is granted suspension of payments, is declared bankrupt, ceases trading, transfers control without telling us, or materially breaches Part B and does not remedy the breach within 14 days of written notice.

On termination, everything the customer owes us becomes immediately payable. Articles (26), (28), (30), (32), (33), (34) and (36) survive.

We may transfer our rights and obligations to a group company or to an acquirer of the business. The customer may transfer its rights and obligations only with our written agreement.

If a provision is void or unenforceable, it is replaced by a valid provision that comes as close as possible to its purpose, and the rest stays in force. Failure or delay in enforcing a right is not a waiver of it.

Notices under Part B are given in writing, by email to the address each party has given for the purpose.

Part B and every agreement under it are governed by Dutch law. The 1980 UN Convention on Contracts for the International Sale of Goods does not apply. Disputes are brought exclusively before the competent court in Amsterdam, without prejudice to our right to bring proceedings in the court of the customer’s registered seat.

These terms are published in English. Where we publish a translation and the two differ, the English version prevails.

ANNEX TO PART A: MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract. Using it is optional.

To: DAK Coffee Roasters BV, Nieuwendammerdijk 526M-3, 1023 BX Amsterdam, the Netherlands, support@dakcoffeeroasters.com

• I hereby give notice that I withdraw from my contract of sale of the following goods:
• Ordered on / received on:
• Order number:
• Name of consumer:
• Address of consumer:
• Signature of consumer (only if this form is notified on paper):
• Date: