LEGAL

Returns & Refunds

How to return an item or report a problem with your order.

For eligible online purchases, you have 14 days from the day after delivery to tell us you want to return an item. Email support@dakcoffeeroasters.com with your order number. You do not need to give a reason. Send the item back within 14 days of notifying us.

For a change-of-mind return, you pay the return shipping costs. If you withdraw from the whole order, we also refund the standard outbound delivery charge. We refund you using your original payment method within 14 days of your withdrawal notice. We may wait until we receive the returned goods or proof that you have sent them, whichever comes first.

Coffee and exclusions: a sealed, unopened bag of coffee can be returned within this window; once opened it cannot be returned, as coffee is classified as a perishable food. Hygiene products and made-to-order items are also excluded.

If your order arrives damaged or contains the wrong item, email support@dakcoffeeroasters.com as soon as possible, ideally within 7 days of delivery. Include your order number and photos of the packaging and the affected items.

To arrange a return, email support@dakcoffeeroasters.com with your order number and the items you want to return. We aim to reply within two working days. Please contact us before sending anything back so we can give you the return instructions. Returns sent without contacting us first will not be taken into account.

Wholesale customers can request a return within 14 days of delivery by emailing support@dakcoffeeroasters.com.

Please check your order when it arrives. If there is a problem, email support@dakcoffeeroasters.com with your order number, photos and a description of the issue.

If a parcel is returned to us because it could not be delivered, we hold it for up to 30 days. We will contact you to arrange reshipment.