POLICIES

Shipping & Delivery

Where we ship, what it costs, and when to expect your coffee.

We dispatch orders Monday to Friday. Orders placed before 12:00 (Amsterdam time) can be changed until 12:00 that same day and those placed after the cut-off time can be changed until 12:00 the next working day. We usually ship within 24 to 72 working hours, and anything that arrives over the weekend is processed from Monday. If you need to change or add to your order, email support@dakcoffeeroasters.com. We aim to reply within two working days.

Live carrier rates are calculated at checkout. We ship exclusively with DHL and GLS. Orders within the Netherlands ship with GLS and the rest of the EU with DHL Economy. Estimated transit times below are counted in working days after dispatch. They are carrier estimates, not guarantees. They do not include import or customs checks, which can add delay on top, especially outside the EU.

Free shipping is applied automatically when your order meets the minimum threshold for your destination. You’ll see the required amount at checkout.

We’ll email you to confirm your order and send a tracking link once it has been dispatched. If you have a question about your order, email support@dakcoffeeroasters.com. We aim to reply within two working days.

Orders shipped outside the EU may be subject to import duties, local taxes and carrier clearance fees. These charges are separate from shipping costs and are your responsibility. Customs checks can also delay delivery.

We declare the full purchase price on every parcel and cannot mark shipments as gifts or under-declare value. If a parcel is refused or cannot clear customs and comes back to us, the carrier’s return and handling charges are passed on to you and deducted from any refund.

We don’t offer pickup for standard webshop orders, at the showroom or the roastery. Second Chance items are the only exception and can be collected at the roastery.

We ship with GLS within the Netherlands, DHL Economy for the rest of the EU, and DHL Express outside the EU. We do not ship with DHL Parcel, which we do not work with.

Please choose an address where you can receive your parcel if delivery is delayed. If you are staying at a hotel or another temporary address, allow extra time before you leave.

If your parcel appears to be lost, email support@dakcoffeeroasters.com with your order number so we can investigate. We aim to reply within two working days.